Returns & Refunds

Returns & refunds

We want you to love what you bring home from Café Floralia. If something isn't right, please reach out. We're here to help.

30-day returns on eligible merchandise

For eligible non-food merchandise, you have 30 days after delivery to request a return. Items must be unused and in their original condition and packaging, with any tags included. Please keep your order confirmation or proof of purchase.

Start your request by emailing Hello@cafefloralia.com with your order number and the item you'd like to return. Please contact us before sending anything back, so we can confirm eligibility and provide return instructions.

Where to send an approved return

Café Floralia
149 Prominence Point Pkwy, Suite 100
Canton, GA 30114
United States

If your return is approved, we'll provide the return shipping label and instructions. Packages sent without prior return approval may not be accepted.

Coffee, food & other exceptions

Because coffee, pastries and other food items are perishable, we can't accept returns for a change of mind on those products. Custom or personalized products, sale items and gift cards are also non-returnable unless otherwise required by law. If you have questions about a particular item, please contact us before ordering.

Damaged, defective or incorrect orders

Please inspect your order when it arrives. If something is damaged, defective, missing, or isn't what you ordered, email Hello@cafefloralia.com as soon as possible. Include your order number and photos when helpful. We'll review the issue and work with you to make it right.

Exchanges

For eligible merchandise, the easiest way to get a different item is to request a return and, once it's approved, place a new order.

Refunds

Once we receive and inspect an approved return, we'll confirm whether your refund has been approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the funds. If more than 15 business days have passed since we approved your refund, contact us at Hello@cafefloralia.com.

Questions? Email our team or call (770) 224-6277.